FAQ ABOUT PAYMENT
Do the prices published on the Website include VAT?
Yes, all prices are VAT inclusive applicable in Peninsular Spain and the Balearic Islands. However, prices do not include shipping costs, which will be displayed on the Website before completion of the purchase so that you can authorise the payment knowing the full amount.
What payment methods can I use?
You can pay by credit and/or debit card (VISA, MASTERCARD, AMERICAN EXPRESS, JCB, DISCOVER, MAESTRO and DINERS CLUB INTERNATIONAL), or by PayPal.
Can I cancel the payment?
No. Cancelling a completed payment is not an option. But if you want your money back, you have the right to withdraw your order. You must submit a Withdrawal request for refund.
How can I get my purchase invoice?
You can get your purchase invoice attached to the confirmation email sent to the email address provided.
Consumers registered on MUNDANA’s Website can also view and/or download, at any time, invoices related to their orders and/or subscriptions through the menu of their User Profile > Invoices
Can I finance my purchase?
No, MUNDANA does not yet offer purchase payment by instalments and/or deferred payment. However, we are working to integrate these payment methods on our Website in a near future.
Can I get my Tax free refund?
No, but you do not have the need to do so. If you live outside the EU and you want to receive the order in your country, your purchase is considered an export which are considered exports and, therefore, exempt from VAT.
Is online shopping on your Website secure?
Our Website has an SSL (Secure Sockets Layer) Certificate which guarantees that online shopping is secure and safe from computer threats. SSL technology keeps the Internet connection secure and protects any sensitive information sent over the Internet to prevent others from reading or modifying the data being transferred, including personal information.
Can I shop online and pick up my purchase at MUNDANA’s store?
Yes, this way you save on the shipping costs. You must choose the Click&Collect shipping method before completing your purchase. You must wait until receiving a confirmation email on the availability to collect your purchase before coming to our store, as you will have to present it as proof.
How long do the offers last?
Offers on products appearing on the Website will be valid as long as they are shown on screen, and orders will be invoiced at the valid price when the order is placed.
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FAQ ABOUT SHIPPING
Where do you deliver?
MUNDANA provides shipping & delivery to the following locations: Andorra, Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, Portugal, Spain, and the United Kingdom.
When will my order arrive?
If the products ordered are available in stock, orders are shipped within 24 hours. Once the order leaves our store, you will receive a confirmation email. From that moment, the delivery time depends on the destiny location:
- Peninsular Spain and Majorca: up to 24 hours.
- Andorra, Menorca, Ibiza, Gran Canaria, Portugal, Tenerife, Ceuta, Melilla, and Gibraltar: up to 48 hours.
- Lanzarote, Fuerteventura, La Palma, La Gomera, and El Hierro: up to 72 hours
- Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, and the United Kingdom: up to 96 hours.
No deliveries are made on Saturdays, Sundays or on public holidays of each specific destiny.
How much do shipping cost?
Shipping costs vary depending on the destiny:
- Peninsular Spain: 7 euros
- Andorra, Balearic Islands, and Portugal: 12 euros
- Canary Islands, Ceuta, Melilla, and Gibraltar: 20 euros
- Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands, and the United Kingdom: 30 euros.
Do the shipping costs include VAT?
The shipping costs include VAT, except for orders to be delivered to Andorra, the Canary Islands, Ceuta, Melilla, Gibraltar, and the United Kingdom, which are considered exports and are therefore exempt from VAT.
Are customs taxes and duties included in the shipping costs?
No. MUNDANA is not responsible for any costs related to customs duties and the corresponding taxes and duties on shipments to Andorra, the Canary Islands, Ceuta, Melilla, Gibraltar, and the United Kingdom. These costs are to be borne by the consumer.
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FAQ ABOUT WITHDRAWAL
Are exchanges and returns accepted for items purchased on the Website?
Yes, except for the following items that has not right of withdrawal: Food & beverages, Underwear (including Swimwear), and Personalised products, unless they are faulty or defective.
How long is the withdrawal period?
You have the right to withdrawal from your order within 14 days, without having to state the reason for your decision.
How can I exercise my right of withdrawal?
You must fill in the form available at Customer Service > Withdrawal Form and send it by email to [email protected] before the end of the withdrawal period. Once we receive your request, we will contact you with the next steps.
Who pays the shipping fees?
The European Directive on consumer rights establishes that the consumer may have to pay the return shipping costs in case of withdrawal. In turn, the seller is obliged to reimburse you for the full amount you have paid, including standard delivery charges.
At MUNDANA, in order to simplify the return, we can arrange for the collection of the products by our means, free of charge. In compensation, we will just reimburse you for the amount corresponding to the price of goods. In the end, you will only pay for the shipping costs once.
What do I proceed if the goods are broken or damaged during shipping?
If the goods arrive at your destination broken or damaged, please take photos of the following: 1) outer packaging, 2) inner protective material, 3) damaged good(s), and 4) shipping agency label. If you have any doubts about the integrity of the packaging or if it appears visibly damaged (open, broken, dented, etc.), please let it know to the deliverer and write it on the acknowledge receipt of your order.
In any case, you must fill in the form that you will find in Customer Service > Cancellation Form and send it by email to [email protected] within the next 24 hours, along with the photos. Always keep the original packaging, too. Once we receive your complaint, we will contact you to inform you of the next steps.
How can I check my orders and/or complaints status?
Si esteu registrat al Lloc Web de MUNDANA, podeu accedir a tota la informació sobre les vostres comandes i fer el seguiment de les vostres reclamacions quan vulgueu, a través del menú del Perfil d'Usuari. Podeu consultar-hi els vostres Pressupostos, Comandes de Venda, Factures i Reclamacions.
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FAQ ABOUT SUSTAINABILITY
What is the Circular Economy?
The Circular Economy is a closed-loop model of production and consumption that aims to keep resources in use for as long as possible, while minimising waste generation. It involves sharing, renting, reusing, repairing, refurbishing and recycling existing materials and products as many times as possible, thereby creating added value. In doing so, we extend their life cycle.
This economic model, which aims to minimise waste, emissions and pollution, stands in contrast to the traditional linear model, largely based on the «take-make-waste» concept that relies heavily on the use of cheap, readily available materials and energy. Planned obsolescence is also a feature of the linear model.
The transition towards a Circular Economy model is key to achieving sustainable development. In this context, the UN Sustainable Development Goals play a crucial role by offering a strong framework to support this transformation.
What are the Sustainable Development Goals?
The Sustainable Development Goals (hereafter SDGs) are a roadmap with 17 goals set by the United Nations that humanity must address by 2030. They are global in scope and inclusive in nature, meaning they apply to all countries and all individuals, regardless of their level of development. The goals cover issues such as poverty, inequality, climate change, and decent work, among others. They are action-oriented since they aim to transform the world.
Achieving the SDGs involves governments, but it also calls on organisations, businesses, and individual citizens to take shared responsibility. At MUNDANA, as a business, we are committed to Conscious Consumption as a means of contributing to the achievement of the SDGs—particularly Goal 12: ensuring sustainable consumption and production patterns to safeguard the wellbeing of present and future generations.
What is Conscious Consumption?
The Conscious Consumption is a way of consuming goods or services based on informed and responsible decision-making, considering the social, environmental, and health impacts of that consumption. It stands in contrast to the still-prevalent model of choosing based on the lowest price, which often leads to the accumulation of goods that are not truly necessary.
How can we embrace Conscious Consumption?
There are countless approaches to Conscious Consumption, but we can start following three key principles:
- Consume less, by reconsidering our needs, using only the necessary resources, and caring for and repairing our belongings
- Consume without buying, by making use of public goods, borrowing or renting, exchanging our belongings, and upcycling waste materials
- Practice sustainable shopping, by choosing second-hand and reusable items, supporting people-focused initiatives (such as fair trade or social enterprise), favouring the local economy, and selecting products with a low environmental impact
What does sustainable shopping mean?
If we choose to consume by purchasing, and we want to minimise the impact of our consumption on the planet and society, we can follow the steps below, in the order listed:
- Reflect on the need to be met: Conscious Consumption does not require giving anything up, but rather encourages prior reflection
- Explore the options available to us. The more we know, the better our chances of finding one that aligns with our values and circumstances
- Make decisions with social, environmental, and health responsibility in mind
How can MUNDANA help us to embrace Conscious Consumption?
Reflecting on our needs and making final purchasing decisions are entirely the Customer’s responsibility. However, access to reliable information about the goods available is the key factor in making a sustainable purchase.
At MUNDANA, we collect comprehensive information about the values of the products we offer, categorising it into five areas: Concept, Composition, Production, Care, and End-of-Life Management. Immediate access to this information will help us choose the option that best meets our needs, while bringing social, environmental, and personal health benefits.
How can we access information about the goods we're interested in?
At MUNDANA, we provide information about the values of the products we sell through various communication channels:
- Labels on the clothing and accessories displayed in our Showroom
- Signs highlighting key product values on our displays
- Product profiles on our Web Site
- Customer Service staff, who will be pleased to address any questions you have
What are the benefits of Conscious Consumption?
Conscious Consumption brings benefits both on an individual and a societal level.
Individually:
- It helps us save money, by reducing expenses and limiting the accumulation of goods
- It benefits our health, through the consumption of higher-quality products and reduced stress
- It increases satisfaction, by raising awareness of environmental and social issues
Socially:
- It protects the environment, by reducing pollution and waste of natural resources
- It promotes equity, by supporting global access to quality products and services
- It contributes to the achievement of the UN Sustainable Development Goals at a local level by meeting the needs of the present generations without compromising those of future ones